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What You Need to Know Before You Start

Access to rezeki44 is subject to the laws of your jurisdiction — where local law permits, your account, wallet activity and any transactions through Touch 'n Go eWallet, Boost or GrabPay are governed by the terms set out on this page.

Jurisdiction-dependent accessAccount terms apply at registrationTouch 'n Go eWallet, Boost, GrabPay governed by these termsMalaysian ringgit (RM) transactions coveredPolicy updates notified via account
rezeki44 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how a specific term applies to your account, or you want to request a copy of the data we hold, our support team handles these queries directly. We do not route legal questions through automated bots — you reach a real agent who can escalate to the relevant internal team if needed. Response times may vary by channel and query complexity.

Live Chat Available from the account dashboard. Raise a legal or policy question and an agent will confirm in writing what applies to your account.
Email Support Send detailed legal queries or data-access requests by email. We log every request and respond with a written record you can keep for your own reference.
Account Notification Policy updates and any changes to your account terms are pushed directly to your registered account. Check your notification panel to stay current.
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Protection

We apply SSL encryption across all pages and account sessions, including during payment steps with Touch 'n Go eWallet, GrabPay and DuitNow. Data we collect is limited to what is needed for account operation and identity verification — we do not sell it to third parties. You can request to see, correct or remove your stored information by contacting support through live chat or email. Cookies on this platform handle session continuity and regional settings; you can manage cookie preferences through your browser without losing your account data.

Data Retention

We keep account records for the period required under applicable law. Once that period lapses and your account is closed, records are deleted from active systems.

Cookie Policy

Session and preference cookies keep your account settings intact across devices. Adjust cookie permissions in your browser at any time — your account itself is unaffected.

Identity Verification

Withdrawals go through a verification step before funds are released. This protects your account and ensures the payment reaches the correct wallet — whether that is Boost, FPX or Maybank2u.

Right to Correct Your Data

If any personal detail held on your account is wrong, contact support with the correction. We will update the record and confirm the change in writing within a reasonable timeframe.

Common Legal and Policy Questions

These are the questions our account holders ask most often about terms, data rights and access rules. If your question is not here, raise it through live chat or email and we will give you a written answer that applies to your specific account situation.

The agreement applies to every registered account holder. It takes effect when you complete registration and remains in force while your account is active. Access is conditional on local law permitting use in your jurisdiction.

No. We push a notification to your registered account before any material change takes effect. Continued use after that notification means you accept the updated terms. We do not make retroactive changes to completed transactions.

Contact support by email or live chat and state that you want a data-access request. We log the request, verify your identity against your account, and respond with your data in a readable format within a reasonable period.

No. All local payment methods — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — are covered under the same account terms. The method you choose for deposits or withdrawals does not create separate legal conditions.

We retain records for the period required by applicable law. After that period and once your account is fully closed, personal data is deleted from our active systems. You can ask support for confirmation once deletion is complete.

Raise the dispute first through live chat or email — most account and payment questions are resolved at this stage without escalation. If we cannot resolve it through support, we will outline the next formal step in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.